Sentrim Castle Royal Hotel Mombasa, Mombasa

I had a wonderful experience at this hotel, where courtesy and service were clearly prioritized. The revamped layout and attentive staff made my business stay enjoyable, especially with the spacious rooms. However, I did encounter some issues with decorum and slow service at times, particularly in the dining area. Overall, it’s great value for money given its location and amenities.

I had an excellent experience at this hotel. The revamped features made a noticeable difference in comfort and atmosphere, creating a very positive vibe all around. Both the room and service were superb, making my stay enjoyable. The dining experience was delightful with a variety of tasty options, but it could be improved with even more choices. Overall, it’s a fantastic place to stay, especially for business trips.

The conference facilities at this hotel are top-notch with comfortable seating and efficient service. The buffet offered a great variety and was notably quick. However, the bathroom facilities really let my experience down, as they felt outdated and unhygienic, which was quite disappointing. Despite the good aspects, the lack of air conditioning in the lobby and the general condition of the bathrooms deterred me from wanting to return.

During my three-day business stay, I found the hotel to have a mix of good and challenging aspects. The staff, especially the reception and waiters, were friendly and accommodating. However, the service was slow, and the room had some maintenance issues that detracted from my overall experience. While my room was clean, a few details like pillow arrangements and bathroom cleanliness could have been better. With limited dining options and some issues with room service, I would say there's room for improvement in the overall operation of the hotel.

My stay was highlighted by some exceptional service and a few noticeable drawbacks. The staff went out of their way to meet my needs, showcasing great hospitality. However, the dining experience had its ups and downs with some slow service and limited menu options. The hotel's recent renovations made a significant positive impact, but minor issues with room maintenance and cleanliness need addressing.